FAQ

Q: How do I put photo images in order?

A: You don’t need to! Photozini will order your photos chronologically without you needing to do any work. We use the date and time information from your digital camera, which results in a photo diary effect.

If you want your photos in an order other that digital date stamp, you can make numbered folders to group together similar photographs—individual team members, classrooms, generations of a family—and Photozini will be sure to place those photos together. This works particularly well for photos from cameras with the date incorrectly set, or images that have been scanned.

Q: Do I get a magazine with the purchase of the Photozini Kit?

A: Yes. Our Photozini Kit includes our layout and printing services for one magazine. When you return the kit loaded with your photos, you will receive one magazine, your Photozini.

Q: How long does it take to make a magazine?

A: Photozini usually takes about three weeks to get your photos back to you as a magazine. If you need your Photozini sooner, expedited service and shipping is available by special order. Contact us to arrange this by clicking here.

Copies of existing Photozinis arrive in about 10 days.

Q: Do I need 150 photos to make a Photozini?

A: No. 150 is the maximum. You can use any number of photos, up to 150.

Q: What type of digital file formats do you accept?

A: Your Photozini can be created using many types of digital files, including JPG, TIFF, GIF, and PDF. The preferred file format is JPG, and the minimum size that prints well is 200k. For cover photos, select photos with file sizes of at least 1 MB.

Photos in the magazine are constrained to 3x4 and 4x3 aspect ratios. These are the standard aspect ratio for consumer digital cameras. In general, only images you have altered the size of would be affected by this constraint. 

Q: When will I receive my Photozini Kit?

A: In stock Photozini Kits are shipped out next business day by first class US mail. Kits typically arrive within 2-4 business days.

Click to download one-page Step by Step Instructions

Q: How do I use the Photozini Kit to get a magazine made from my photos?

A: You do a few simple things. Insert the Photozini USB card into a USB port on your computer. Copy your photos to the Photo Collection folder on the Photozini card. Of the photos in the collection, choose 3-5 for the cover and copy them to the Cover Photos folder. Open the Customer Info file and provide us with your shipping and contact information, as well as the title of your magazine. Eject the Photozini card, place back it back in the tin, and seal the tin in the postage-paid envelope. You are done. Drop in any US mailbox, and receive your photos as a magazine in about 3 weeks.

Q: How do I know if my returned Photozini Kit has been received?

A: Photozini sends you a confirmation email when your returned kit is received. If you do not receive an email from us within 4 business days of mailing your kit, please fill out our Customer Service Form or call us at 650-492-5040.

Q: I don’t quite understand how to use this USB card.

A: Click here for our Step by Step Instructions that explain in detail exactly how to load your photos onto the Photozini USB card.

Q: I am still having trouble using the USB card. What do I do?

A: Please contact us via our Customer Service Form and choose “Assitance Required” as the subject heading. Briefly describe your problem, provide your phone number, and some times to contact you. We call you within the next business day and help you through any difficulties. When you purchase our service, Photozini guarantees you a photo magazine. We will find a way to make it work for you.

Q: I love my Photozini – how do I get more copies?

A: Copies are easy to order online. Click here to go to our Share One page, and push the "Buy This" button. You will be brought to the shopping cart. In the box indicated, enter your PHZ number of your Photozini you want copies of. The PHZ number is located on the back of your Photozini, just below our logo. [Example]

If you want copies of different Photozinis, add a separate copy to the cart for each one, and enter the different PHZ number where indicated.

You will receive an order confirmation email the next business day, and copies will arrive in about 10 days.

Q: What is a PHZ number and what do I do with it?

A: The PHZ number is a number that uniquely identifies your Photozini. You can use it to order more copies of your Photozini. The PHZ number can be found on the back cover in the bottom left corner of your Photozini, below our logo. Click here to see a picture. If you don't have your Photozini on hand, contact us and we can look it up for you.

Q: My friend wants a copy of my Photozini - can he order one?

A: Yes. Your friend can purchase a copy of your Photozini on our Share One page if you provide him with the PHZ number. Once the order is placed, we will contact you by email to confirm your approval of this sale.

Q: I have more than 150 photos. Can I still make a magazine?

A: Yes, we can accommodate larger photo collections. You can upgrade your current Photozini Kit to a special order by contacting us via our Customer Service Form.

Q: Can I get my Photozini sooner than three weeks?

A: Yes, expedited service is available by special order. Please send inquiries via our Customer Service Form.

Q: I want to make many copies of a Photozini for a large group. Do you offer bulk rates?

A: Yes. For orders of 25 copies or more of the same Photozini, we offer discounted rates. Please contact us to arrange this using our Customer Service Form.

Q: Do you ship internationally?

A: Yes. We offer an international version of our Photozini Kit for non-US customers. Shipping costs are additional, and return postage is not included in our international Photozini Kit. Kits are mailed out International First Class Mail.

We also ship copies of Photozinis internationally for a small additional shipping fee. We will combine shipping costs for multiple orders to the same address.

Q: What is your privacy policy?

A: Your private information is not shared or released to any other entity. Photozini uses the information you provide to contact you about your order. When you order a copy of a Photozini you did not create, we request permission from the original creator to ship a copy to you. Occasionally, we contact customers about Photozini offers and promotions. You may opt out of these communications at any time.

Your photos are deleted from our system within 30 days of fulfilling your order. For your convenience, we retain an encrypted digital file of your Photozini ready to print in case you would like copies.

Q: What type of digital file formats do you accept?

A: Your Photozini can be created using many types of digital files, including JPG, TIFF, GIF, and PDF. The preferred file format is JPG, and the minimum size that prints well is 200k. For cover photos, select photos with file sizes of at least 1 MB.

Q: I would like to do a Photozini fundraiser with my group. Who should I contact?

A: Please contact us using our Customer Service Form or call us at 650-492-5040 so we can discuss schedule and pricing. We are an easy product for schools and groups to sell to family, friends, and neighbors. Sorry, but we cannot support fundraisers outside the US at this time.

Q: What are the Terms of Use?

A: Click here to read and/or download Photozini’s complete Terms of Use.

Q: I have a Photozini CD. Can I use it?

A: Yes. We honor all released versions of our Photozini service. Follow the instructions included with the CD and you will receive your photos as a magazine at the price indicated in the CD materials. Contact us using our Customer Service Form if you need more information.

For answers to any other questions, please email us at info@photozini.com.